Return Policy – Soulvation

Return Policy


If you are unsatisfied in any way with your order, simply return it for a full refund! Returns are only accepted on orders fulfilled within 30 days. The return label expires after 7 days, be sure to ship before then or we can no longer accept your return.

For returns, please fill out our return form here. You will need your order number and phone or email used to place order to start. We will cover the charges for your return label! However, initial shipping charges to receive your package from us will not be refunded in the case of a return.*

Headband returns MUST be unworn and have no visible wear and tear to receive refund. Refunds are distributed after the product is received at our warehouse and inspected.

In the case of any product damage or breakage, our team will require proof of break or damage for a refund. In some cases, we will ask the customer to return the damaged product to us for further inspection prior to issuing a refund. Refunds are processed for damaged products after our inspection is finalized.

All wardrobe items MUST be returned with original tags still attached in order for a refund to be processed. Tags must not be cut or thrown away to ensure the item has not been worn.

All hair ties remain under a 30 day return/refund policy after the order has been placed. In the case of rare malfunctioned hair ties, we are happy to provide a partial refund within our 30 day policy with proof of photos of damage or breakage. Partial refunds are determined upon further quality control inspection and refunded based on the divided total hair ties that malfunctioned. In some instances, hair ties may need to be returned to our headquarters for further inspection prior to issuing a partial or full refund.