Where do your headbands ship?
We currently ship to all USA states and Canada. We ship from our headquarters in Denver, Colorado.
How long does shipping take?
There are a few shipping options available. Economy shipping with USPS usually takes 5-10 business days. Express shipping with USPS Priority mail usually takes 2-5 days. Please be aware that current worldwide shipping situations are likely to postpone shipping times, as many ports around the world are delayed or shut down (again, as of August/September 2021), causing a ripple affect in shipping times around the globe.
Business days typically consist of Monday - Friday; please allow extra time on the weekends as USPS is closed on Sundays.
How much does shipping cost?
For domestic orders in the USA, we charge a flat $5 fee for shipping under $75. Orders over $75 automatically qualify for free shipping at checkout and include economy shipping. Canada orders have custom shipping rates determined at checkout. Upgraded Express shipping costs $10 flat.
Wait, so where is my package shipping from?
Our team is based in Denver, CO. Your order is put together with care by one of our packers in our warehouse.
What is the return policy?
If you are unsatisfied in any way with your headbands, simply return them for a full refund! Returns are only accepted on orders shipped within 30 days.
For returns, please email contact us here. with your order number and reason for return.
Headband returns MUST be unworn and have no visible wear and tear to receive refund. Refunds are distributed after the product is returned to us and inspected.
ALL WARDROBE SALE ITEMS ARE FINAL SALE.
In the case of any product damage or breakage, our team will require proof of break or damage for a refund. In some cases, we will ask the customer to return the damaged product to us for further inspection prior to issuing a refund. Refunds are processed for damaged products after our inspection is finalized.
Do you have more colors/prints?
We release new colors and prints every few months. Sign up for our SMS for exclusive sales and announcements of new styles/colors releasing!
How do the headbands fit?
Our knot style headbands adjust at the knot (within an inch) so that you can decide your comfort. All you have to do is tighten or loosen the knot to your preference.
Are your headbands nonslip?
Yes! The secret is in the placement. Check out our blog post How To Prevent Your Soulvation Headband from Slipping for visuals.
Will the headbands give me a headache if I wear them all day?
Nope, they are so buttery soft and light that you might even forget they are on your head.
What is the fabric made out of?
The Butter Soft Headbands are made of bamboo spandex. Eco-Friendly, UV-protectant, antimicrobial, and moisture absorbing.
Can I wash my headbands?
All of our headbands should by washed by hand with cold water and mild soap. Let air dry.
Silk Bandanas: DO NOT iron. Light steam only.
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