Help Center

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Click on the tracking number link or enter the tracking number into the USPS tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to 24-48 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

Once your order has been shipped, you will be provided with a tracking link that allows you to follow your package's journey right to your doorstep. The expected delivery date is typically communicated to you through the tracking information provided. If your order appears to be sitting in one location for an extended period, please rest assured that it is on its way and monitor the tracking link for updates on the expected delivery day.

We typically fulfill your order within 1-3 business days after your order has been received. Economy shipping via USPS typically takes 5-8 additional days for delivery. Upgraded Express shipping with USPS Priority usually takes 2-3 business days after your tracking is received. Upgrading to Overnight Shipping with USPS usually takes 1-2 business days after fulfillment.

Business days consist of Monday - Friday; please allow extra time on the weekends as USPS is closed on Sundays. 

For domestic orders in the USA, we charge a flat $5 fee for shipping of orders under $50. Orders over $50 automatically qualify for free shipping at checkout and include economy shipping. *Initial shipping charges to receive your package from us will not be refunded in the case of a return.*

If you notice that your package has been delayed, or it hasn't shipped within the expected timeframe, keep in mind that there can be a few reasons for this. Firstly, we might have packed your order, but it may not have been picked up by USPS until the following day. Furthermore, USPS tracking information can sometimes take up to two days to update. In the event of public holidays, weekends, or unforeseen circumstances such as weather events, these pickups and updates might be further delayed. If you have not seen any updates on your tracking information within a reasonable period post the expected pickup day, please contact us to investigate the matter further.

We always aim for our customers to be satisfied with their purchases, but if you encounter an issue with a product, such as a headband being too tight and ripping, we request that you send us pictures of the damaged item. Our team will assess the situation, and although our return policy covers a 30-day period from the order creation, we will consider replacing the product once we have evaluated the circumstance with the images you provide.