Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Click on the tracking number link or enter the tracking number into the USPS tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to 24-48 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

Once your order has been shipped, you will be provided with a tracking link that allows you to follow your package's journey right to your doorstep. The expected delivery date is typically communicated to you through the tracking information provided. If your order appears to be sitting in one location for an extended period, please rest assured that it is on its way and monitor the tracking link for updates on the expected delivery day.

If the tracking shows your package as 'delivered' but you haven't received it, there are a couple of steps you can take before getting in touch with us. Start by checking with your neighbors to see if the package was accidentally delivered to them. USPS can sometimes mark packages as delivered prematurely, so it may actually arrive within the next few days. We recommend waiting for 7 business days after the package was marked 'delivered.' If, after this period, you still haven't received your package, please contact us so that we can file a USPS claim at your address and work towards resolving the issue and getting your package to you.

We typically fulfill your order within 1-3 business days after your order has been received. Economy shipping via USPS typically takes 5-8 additional days for delivery. Upgraded Express shipping with USPS Priority usually takes 2-3 business days after your tracking is received. 

Business days typically consist of Monday - Friday; please allow extra time on the weekends as USPS is closed on Sundays. 

For domestic orders in the USA, we charge a flat $5 fee for shipping of orders under $50. Orders over $50 automatically qualify for free shipping at checkout and include economy shipping PLUS an additional 25% off your cart (excludes Hudson brand, Mystery Boxes, and sale items). *Initial shipping charges to receive your package from us will not be refunded in the case of a return.*

Canada orders have custom shipping rates determined at checkout. Upgraded Express shipping costs $15 flat. *Initial shipping charges to receive your package from us will not be refunded in the case of a return.*

If you notice that your package has been delayed, or it hasn't shipped within the expected timeframe, keep in mind that there can be a few reasons for this. Firstly, we might have packed your order, but it may not have been picked up by USPS until the following day. Furthermore, USPS tracking information can sometimes take up to two days to update. In the event of public holidays, weekends, or unforeseen circumstances such as weather events, these pickups and updates might be further delayed. If you have not seen any updates on your tracking information within a reasonable period post the expected pickup day, please contact us to investigate the matter further.

Lost packages

At Soulvation, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at hello@soulvationsociety.com with your order number and any relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at hello@soulvationsociety.com within 24 hours of receiving the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

Please contact us here as soon as possible with your order number and new address so our team can attempt to update the address.

We will do our best to update the address before the order is fulfilled/packed, however please be advised that Soulvation is not liable for orders sent with incorrect addresses entered at checkout.

We offer free shipping for orders with a $50+ subtotal (before taxes are added).

For all other orders, shipping fees are a flat rate of $5 for standard shipping within the US. For expedited shipping it is a flat rate of $15 within the US. 

For Canada, shipping charges are estimated at checkout and can vary from the US shipping rates.

Return by mail

For returns/exchanges, please fill out our form here. To start, you will need your order number and zip code or email used to place order. *Initial shipping charges to receive your package from us will not be refunded in the case of a return.* 

Print the shipping label and drop off your return at your local USPS location.

Note: your USPS label will expire 7 business days after you initiate a return, please ship before then. Anything attempted to be returned after will be sent back to the customer by USPS as the label will be invalid.

Return/Exchange requirements

Headband returns MUST be unworn, on the cardboard, or in the Soulvation Turband bag they were sent with, and have no visible wear and tear to receive refund. Refunds are distributed after the product is received at our warehouse and inspected.

In the case of any product damage or breakage, our team will require proof for a refund. We may ask the customer to return the damaged product to us for further inspection prior to issuing a refund. Refunds are processed for damaged products after our inspection is finalized.

All wardrobe items MUST be returned with original tags still attached in order for a refund to be processed. Tags must not be cut or thrown away to ensure the item has not been worn/washed. Items marked as FINAL SALE are not available for return, refund, or exchange!

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.

Non-Returnable items

Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.

We always aim for our customers to be satisfied with their purchases, but if you encounter an issue with a product, such as a headband being too tight and ripping, we request that you send us pictures of the damaged item. Our team will assess the situation, and although our return policy covers a 30-day period from the order creation, we will consider replacing the product once we have evaluated the circumstance with the images you provide.

Due to systematic limitations, all returns must be sent back using their respective label. Our return labels are associated with the items inside the package. 

Returns booked for multiple orders cannot be sent back in the same package. You must return orders separately. 

Returning additional items in a return may cause processing delays or cause USPS to return the package to you for invalid weight.

If you do not see the size/style/color you wish to exchange for available, we recommend returning for a store credit and purchasing the correct item when it restocks.

All Boho Hair Ties remain under a 30 day return/refund policy after the order has been placed. 

In the case of rare malfunctioned hair ties, we are happy to provide a partial refund within our 30 day policy with photo proof of damage or breakage. Partial refunds are determined upon further quality control inspection and refunded based on the divided total hair ties that malfunctioned. 

In some instances, hair ties may need to be returned to our headquarters for further inspection prior to issuing a partial or full refund.

Yes, if you realize that you have made a mistake in your order or prefer a different color or product, please reach out to us with your request as soon as possible. We can update your order with the new color or product choice, as long as your order has not been shipped out yet. Be sure to confirm the exact item you want to remove and the exact item you want to add to avoid any confusion.

Soulvation is not liable for orders shipped prior to receiving the email of your update request. If this happens, please see our return/exchange policy here. 

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at hello@soulvationsociety.com. Please include your order number and the reason for cancellation in your message.

 

Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

If you are unable to locate your order: 

-You can email us at hello@soulvationsociety.com the first and last name, shipping address, and the email address used to place the order in an attempt for us to locate it.

-Please note that all of our order numbers are six digit numerical numbers. 

-We typically send an email with order information when orders are placed, check your inbox or spam/junk for the email.

We always ship from Denver, CO and will appear as Soulvation Society on your bank statement.

We are sorry to hear you are missing an item from your order! 

Please contact us here with your order number and name of the item(s) missing. We will be happy to assist! 

We are sorry to hear you received the wrong item in your order! 

Please contact us here with your order number, a photo of the item received and the name of the missing item. We will be happy to assist!

At this time, we do not have a phone number to offer support. We look forward to making that an option in the future. 

For assistance, please complete our contact us form here.

We currently ship to all USA states and Canada. We ship from our headquarters in Denver, Colorado!

We currently do not offer gift wrapping or gift notes. All orders are shipped without pricing information on the packing slip just in case they are a gift!

We release new colors and prints every few months. Sign up for our SMS for exclusive sales and announcements of new styles/colors releasing! 

Our Knot style headbands adjust at the knot (within an inch) so that you can decide your comfort. All you have to do is tighten or loosen the knot to your preference.

Our Turband style headbands are our loosest fitting style. If you feel that most headbands are super tight on your head, this style is for you.

Yes! The secret is in the placement. Check out our social media video!

Nope, they are so buttery soft and light that you might even forget they are on your head.

The Butter Soft Headbands and Scrunchies are made of bamboo spandex. Eco-Friendly, non-slip, UV-protectant, antimicrobial, and moisture absorbing.

All of our headbands should be washed by hand with cold water and mild soap. Let air dry. For our Silk Bandanas: DO NOT iron. Light steam only. Check out our how to video!

At Soulvation, we provide truthworthy information on all things hair-related. From styling tips to choosing the right hair accessories, we have everything you need to keep your mane looking its best. Plus, our advice on improving hair health will help you achieve and maintain gorgeous locks for years to come! Check out all our tips, tricks, and hacks here.

Sign up for our VIP SMS here to receive a FREE pack of hair ties! Then be notified of new product releases, restocks, and exclusive VIP discounts and sales. 

Yes! We do have an affiliate program you can sign up for here. You will get 20% commission on total referral sales when a customer makes a purchase through your affiliate link. 

Yes, we do! Check out our wholesale site here. Or contact hello@soulvationsociety.com for further assistance and to get the link to our useable images for your site or social media!

TERMS OF SERVICE----OVERVIEWThis website is operated by Soulvation Society LLC. Throughout the site, the terms “we”, “us” and “our” refer to Soulvation Society LLC. Soulvation Society LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.SECTION 1 - ONLINE STORE TERMSBy agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).You must not transmit any worms or viruses or any code of a destructive nature.A breach or violation of any of the Terms will result in an immediate termination of your Services.SECTION 2 - GENERAL CONDITIONSWe reserve the right to refuse service to anyone for any reason at any time.You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATIONWe are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICESPrices for our products are subject to change without notice.We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.SECTION 5 - PRODUCTS OR SERVICES (if applicable)Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATIONWe reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.For more detail, please review our Returns Policy.SECTION 7 - OPTIONAL TOOLSWe may provide you with access to third-party tools over which we neither monitor nor have any control nor input.You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.SECTION 8 - THIRD-PARTY LINKSCertain content, products and services available via our Service may include materials from third-parties.Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONSIf, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.SECTION 10 - PERSONAL INFORMATIONYour submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.SECTION 11 - ERRORS, INACCURACIES AND OMISSIONSOccasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.SECTION 12 - PROHIBITED USESIn addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITYWe do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.In no case shall Soulvation Society LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.SECTION 14 - INDEMNIFICATIONYou agree to indemnify, defend and hold harmless Soulvation Society LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.SECTION 15 - SEVERABILITYIn the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.SECTION 16 - TERMINATIONThe obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).SECTION 17 - ENTIRE AGREEMENTThe failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.SECTION 18 - GOVERNING LAWThese Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 5720 Lamar St., Unit 1, Arvada, CO, 80002, United States.SECTION 19 - CHANGES TO TERMS OF SERVICEYou can review the most current version of the Terms of Service at any time at this page.We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.SECTION 20 - CONTACT INFORMATIONQuestions about the Terms of Service should be sent to us at help@soulvationsociety.com.

This Privacy Policy describes how soulvationsociety.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify, Paypal, Afterpay, and Shippo..

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify, Paypal, Afterpay, and Shippo.

Customer support information

• Examples of Personal Information collected:  name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: Shopify.

 

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.


Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

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Reporting and Analytics

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The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at help@soulvationsociety.com or by mail using the details provided below:

Soulvation Society LLC, 3720 N Lamar St, Unit 1, Arvada CO 80002, United States

Last updated: 05/21/2024

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/]

In order for you to purchase products via our Site, we currently use the third-party payment provider (“Payment Provider”), Shopify (a PCI Service Provider Level 1 certified platform), PayPal, AfterPay, or Coinbase to collect, store and process payment information from you, including your name, email address, shipping information, credit card number, and bank account details. Our servers will not collect or have access to your payment details. We do not share any your information outside of Soulvation Society LLC.

 

Any purchases you make via the Site will also be governed by the Payment Provider’s terms and conditions and/or privacy policies outlined [here](https://www.shopify.com.au/legal/terms-payments-us).